JS Custom Creations, LLC
Effective Date: 2 /25/2025

JS Custom Creations, LLC (``we,`` ``our,`` or ``us``) is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website, make a purchase, or interact with us.

1. Information We Collect

We collect different types of information to provide and improve our services effectively:

a. Personal Information:

We collect different types of information to provide and improve our services effectively:
  • Full Name
  • Email Address
  • Phone Number
  • Shipping and Billing Address
  • Payment Information (securely processed through third-party payment processors)
  • Account login credentials (if applicable)

b. Non-Personal Information:

  • IP Address
  • Browser Type and Version
  • Device Information (Operating System, Device Type, etc.)
  • Website Usage Data (collected through cookies, analytics, and tracking tools)

c. Order and Transaction Information:

  • Purchase History
  • Order Preferences
  • Customization Details
  • Transaction Amount and Payment Method

d. Communications and Interactions:

  • Customer Service Inquiries
  • Feedback, Reviews, and Testimonials
  • Newsletter and Promotional Email Subscriptions
  • Social Media Interactions
  • If a package is lost or damaged in transit, we will work with the carrier to resolve the issue but are not liable for carrier-related problems.

e. Cookies and Tracking Data:

  • Session Cookies (temporary tracking for order processing and site functionality)
  • Persistent Cookies (to remember login credentials and preferences)
  • Third-Party Tracking (Google Analytics, Facebook Pixels, etc.)

2. How We Use Your Information

We use the information collected for the following purposes:
  • Order Fulfillment: Processing payments, preparing, and delivering customized orders.
  • Customer Support: Responding to inquiries, resolving disputes, and improving customer satisfaction.
  • Website Optimization: Enhancing user experience by analyzing site traffic and improving site functionality.
  • Marketing and Promotions: Sending personalized promotions, updates, and newsletters (only if opted in).
  • Security and Fraud Prevention: Detecting and preventing fraudulent transactions and unauthorized access.
  • Legal Compliance: Ensuring adherence to regulatory obligations and protecting our business from liability.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share information in the following cases:
  • Service Providers: Third-party partners who help process payments, deliver orders, and provide IT support.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, customer data may be transferred.
  • Legal Obligations: When required to comply with laws, regulations, or legal requests (e.g., subpoenas, investigations).
  • Marketing Partnerships: Sharing non-personally identifiable data with trusted partners for advertising and analytics.

4. Data Security Measures

We implement strict security protocols to safeguard your data, including
  • SSL encryption for secure data transmission.
  • Secure payment gateways to handle transactions.
  • Regular monitoring and software updates to prevent security breaches.
  • Limited access control, ensuring only authorized personnel can access sensitive information.

5. Cookies and Tracking Technologies

We use cookies and tracking tools to improve website performance, enhance user experience, and deliver targeted advertising. Users can control cookie settings through their browser preferences or opt out of tracking by adjusting privacy settings.

6. Customer Rights and Choices

You have the right to:
  • Access and Review: Request access to the personal data we hold about you.
  • Correction and Updates: Modify incorrect or outdated personal information.
  • Deletion Requests: Request the removal of your data, subject to legal obligations.
  • Opt-out of Marketing: Unsubscribe from promotional emails at any time.
  • Restrict Data Processing: Limit how we process your information in specific scenarios.
To exercise any of these rights, please contact us at text@company.com.

7. Return and Refund Policy

We strive for customer satisfaction and offer the following return and refund policies:
  • Custom Orders: Due to the personalized nature of our products, we do not accept returns unless the item is defective or an error was made on our part.
  • Defective or Incorrect Items: Customers must report issues within 7 days of receiving the order for a replacement or refund.
  • Order Cancellations: Orders can only be canceled within 24 hours of purchase; after this period, production may have begun.
  • Refund Process: Approved refunds will be processed within 7-10 business days and credited to the original payment method.

8. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for their privacy practices, and users should review third-party privacy policies before sharing personal information.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website with the revised effective date. We encourage users to review the policy periodically to stay informed of any changes.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact us at: